Chapter Round Table

Event Date:

6/5/2024

Event Time:

11:30 am - 1:00 pm

Category:

Club Managers of Oregon

Chapter Round Table at Bend Country Club

Come for conversation & idea sharing

!1:30 am - 1:00 pm with no-host lunch

Complimentary golf follows for registered attendees

For those who make the drive to Bend, Josh Coccagna, the club's GM, will be the host and has offered golf at his incredible course immediately following the meeting.

No Host Lunch will be charged to your Club Account

Zoom will be available for members who can't make the drive or would rather attend via computer.

Join Zoom Meeting
https://us02web.zoom.us/j/87150099335

If you are attending in person, please RSVP directly to Josh (don't forget to let him know if you'd like to play golf) at [email protected].

Selected Topic for discussion

Optimizing Club Operations: Debunking Myths and Leveraging Data-Driven Strategies for Membership Satisfaction

Presenters J.D. Cornutt of DRC Research and Rich Spurlin of Eugene Country Club, will lead a panel discussion to include Alison Griffin of Willamette Valley Country Club and Tommy Berg of Awbrey Glen Country Club. How the utilization of the Club Member Index™ (CMI) assists club leaders Rich Spurlin and Alison Griffin evaluate member engagement at their respective clubs. What are the various data points within F&B, golf and total membership spend they use to evaluate usage trends within their operations and how the data can provide an early indication of potential membership resignations.

Are you anxious about implementing a Membership Satisfaction Survey? The discussion will provide insight from club leaders Rich Spurlin and Tommy Berg about how the feedback provides valuable support for to club management. The benefit of benchmarking member feedback to evaluate trends and tips on how to "spin" negative feedback for the consumption of your general membership

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